Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Thank You for Supporting a Small Pet-Loving Business! 🐾
At Pet Lovers Paradise, we believe pets are family — and we’re dedicated to offering products that help them live happy, healthy, tail-wagging lives.
FAQ & Customer Care – Pet Lovers Paradise
Where do your products ship from?
We work with trusted fulfillment partners including CJDropshipping.
Depending on the item, your order may ship from one of our international warehouses (commonly in the US, Europe, or Asia).
This allows us to offer unique products at affordable prices — but also means shipping times may vary.
How long does shipping take?
Processing time: 2–5 business days
Delivery time varies by location:
- U.S., U.K., Europe, Canada, Australia: 7–20 business days
- South Africa & other regions: 12–30 business days
For full details, please see our Shipping Policy.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Track your package at:
🌍 https://cjpacket.com/track
Why did I receive my order in multiple packages?
To speed up delivery, items in the same order may ship from different warehouses.
If this happens, each package will have its own tracking number — no extra cost to you.
What if my item arrives damaged or incorrect?
We’re so sorry!
Please email us within 7 days of delivery with:
- Your Order Number
- Photos or video of the issue
- A photo of the shipping label (if applicable)
- We will replace or refund the item — no return required.
📧 support@petloversparadise.store
Can I return an item if I change my mind?
Because we work with dropshipping fulfillment, we currently do not accept returns for change of mind or sizing errors.
However, we always help if:
- The product arrives damaged
- The product is incorrect
- The product does not match the description
See our Return & Refund Policy for full details.
Are there customs or import fees?
Depending on your country, customs fees may apply.
These are set by local customs authorities and are not included in our product prices.
I entered the wrong shipping address. What now?
Please contact us ASAP.
If the order has not shipped, we will correct the address.
If it has already shipped, we are unable to change the address, and we cannot issue a refund for delivered items.
How do I contact customer support?
We’re here and happy to help.
📧 support@petloversparadise.store
We respond within 24–48 hours during business days.
Couldn't find your answer?
We are here to help. If you were unable to find the information you were looking for please contact us directly. Our team is eager to assist you.